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Recently, many people have taken to Facebook to advise friends and family of a new scam alert. Many Oncor customers have received calls from alleged Oncor representatives who ask customers to make a payment to avoid immediate disconnection of electricity, or they may ask for personal information.

 

Kristy Tyra, Oncor Area Manager, told KBest News that Oncor will never request payment to prevent your power from being disconnected, and advised to never give credit card information or payment to someone claiming to be an Oncor employee who is threatening to disconnect your power without immediate payment.

 

She also advised that if you are ever unsure that the person who calls or approaches you works for Oncor, you can call 1-888-313-6862 to confirm their identity.

 

Here are a few more tips from Tyra to keep customers safe from these kind of scams.

 

* Ask for a photo identification. - All Oncor representatives in the field carry company identification. Even if you're expecting an Oncor representative, you should always request and verify their identification. Authorized contractors performing work for Oncor will also carry their company identification.

 

* Look for the Oncor logo. - Oncor employees wear company uniforms and drive vehicles with the Oncor logo on them.

 

* Oncor representatives have no reason to enter your home. - There's no reason for them to enter your home to perform work. If someone representing themselves as an Oncor employee insists that they need to enter your home to perform work, DO NOT LET THEM IN.

 

* If you feel unsafe or threatened, please call 9-1-1.

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