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Cyber Monday is today, and if you’re one of the many people taking advantage of the online sales today you’re going to want to make sure you pay attention to some of these tips from the Better Business Bureau (BBB) of the Permian Basin.

“When you’re shopping on Cyber Monday, you always want to make sure you pay with your credit card,” says Heather Massey, Regional Director for the Permian Basin’s BBB. “Using a credit card is recommended because a shopper can dispute the charges if an item is not received. Shoppers also have dispute rights if there are any unauthorized charges on their credit card, and some card issuers have a zero-liability policy under which the cardholder pays nothing if someone steals their credit card number and tries to use it.”

Massey also went on to say that you want to keep documentation of your order. It’s always a good idea to save the order confirmation emails or printouts for proof of purchase. 
“According to the FTC, orders made online should be shipped by the date promised. If no delivery day was stated, it must be within 30 days of purchase. If the goods cannot be shipped on time, the shopper must be notified of the right to cancel and receive a refund.”

Massey went on to say that consumers also have the right to reject merchandise if it’s defective or misrepresented, otherwise it’s the company’s policy to determine whether the shopper can cancel a purchase and receive a refund or credit.

When shopping online you also want to ensure that you are shopping on a secure site by looking at url to see if it has the “httpf” in front of the site. You will also see the locked box icon beside the url address.

If you feel that you have been scammed, you can file a report on BBB.org.There you'll find the link for "ScamTracker." You can also file a report against a business on BBB.org and by also reporting it to the Federal Trade Commission site at FTC.gov.

 

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